Operations

Hero is open by appointment Mon to Fri 10am -4pm

Day to day operations require clients [costume designers, their buyers, stylists for TVC’s and stills] to make an appointment to source the items they require, These are checked for barcodes, scanned and invoiced. Dependent on the size and nature of the production this process may take a few minutes up to a week.

 

Hire periods are 2 weeks for TVCs and 8 weeks for production hire. Charge is per item.​

Costumes must be returned cleaned and ready for their next hire.​

We will require production company details and ABN.​

For TVCs we will request product details as the company reserves the right to decline service to products that do not comply with our code of ethics. This includes, but is not limited to: on-line gambling and poker machine promotion, fossil fuels, unsustainable environmental practices (e.g. logging, factory-farming), neo-liberal political agendas and organisations, discrimination against minority groups.

 

Please note we do not hire for theatre, events or personal use.